Terms of Use

Our terms & conditions to providing this digital online service & our medical health disclaimer.

Medical disclaimer for the Reconnect to your Pelvic Floor 6 week course.

The material and content supplied in this online reconnect to your pelvic floor course is intended for educational and informational purposes only. It does not replace individual treatment, medical assessment or diagnosis. Before enrolling on the course you are advised to consult your Medical Practitioner/ Doctor to determine if you are fit and able to take part in the physical aspect of the course. You must also get permission from your Medical Practitioner/ Doctor to take part in the physical element of the course if you have recent surgery (less then 6 months ago). This course is not suitable if you are pregnant.

Our terms:

These terms
1. These are the terms and conditions on which we supply our digital products to you.
2. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
Information about us and how to contact us
1. We are Mary Thornton trading as The Clinical Pilates Studio Ltd in England and Wales. Our company registration number is 07039614
2. You can contact us by writing to us at [email protected]
3. If we have to contact you we will do so by writing to you at the email address or postal address you provided to us in your order.
4. When we use the words "writing" or "written" in these terms, this includes emails.
Our contract with you
1. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
2. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product.
3. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
Our products
1. This reconnect to your pelvic floor 6 week online course is available for 4 months from date of purchase. After the 4 months you will no longer be able to access the course content.
2. This reconnect to your pelvic floor CPD teacher training online course is available for 12 months from date of purchase. After the 12 months you will no longer be able to access the course content.
3. The online courses and classes are for educational & informational purposes only and do not replace individual consultation or individual medical treatment. Before purchasing or commencing the courses or classes you should get confirmation from your Medical Practitioner or Doctor that you are fit to do so.
Your rights to make changes

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8).

Our rights to make changes
1. We may change the product to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements.
2. In addition, we may make changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.
Providing the products
1. After the order process you will receive an email to let you know how to access the online course.
  1. Your access to the product will start once you first enrol on to the course.
  2. We will supply the services or digital content to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in clause 8 or we end the contract by written notice to you as described in clause 10.
2. If our supply of the product is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
3. You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:
  1. We have refused to deliver the goods;
  2. Delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
  3. You told us before we accepted your order that delivery within the delivery deadline was essential.
4. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 7.8, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
5. If you do choose to treat the contract as at an end for late delivery under clause 7.8 or clause 7.9, you can cancel your order for any of the goods or reject goods that have been delivered.
6. We may need certain information from you so that we can supply the products to you. If you do not give us this information, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of it, if this is caused by you not giving us the information we need to supply it.
7. We may have to suspend the supply of a product to:
  1. Deal with technical problems or make minor technical changes;
  2. Update the product to reflect changes in relevant laws and regulatory requirements;
  3. Make changes to the product as requested by you or notified by us to you (see clause 6).
8. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product for longer than 1 month you may contact us to end the contract for a product and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
9. If you do not pay us for the products when you are supposed to (see clause 12.4) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. As well as suspending the products we can also charge you interest on your overdue payments (see clause 12.5).
Your rights to end the contract
1. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
  1. If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11;
  2. If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;
  3. If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions;
  4. In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.6.
2. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
  1. We have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.2);
  2. We have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
  3. There is a risk that supply of the products may be significantly delayed because of events outside our control;
  4. We have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 1 month; or
  5. You have a legal right to end the contract because of something we have done wrong.
3. For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
4. You do not have a right to change your mind if you have been completed the online course, even if the cancellation period is still running.
How to end the contract with us (including if you have changed your mind)
1. To end the contract with us, please let us know by doing one of the following:
  1. Email or post : Email us at [email protected] . Please provide your name, home address, details of the order and, where available, your phone number and email address.
2. If you end the contract for any reason after products have been dispatched to you or you have received them, you must cease using them.
3. We will refund you the price you paid for the products by the method you used for payment. However, we may make deductions from the price, as described below.
4. If you are exercising your right to change your mind:
  1. Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
5. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
  1. Your refund will be made within 14 days of your telling us you have changed your mind
Our rights to end the contract
1. We may end the contract for a product at any time by writing to you if:
  1. You do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
  2. You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the product;
2. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
3. We may write to you to let you know that we are going to stop providing the product. We will let you know at least 2 weeks in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.
If there is a problem with the product
1. If you have any questions or complaints about the product, please contact us. You can contact us at [email protected]
2. If you wish to exercise your legal rights to reject products you must cease using the online product.
Price and payment
1. The price of the product will be the price set out in the Order or our acceptance of it. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the product you order.
2. We accept payment with by credit or debit card via Stripe. Payment must be made at time of ordering.
Our responsibility for loss or damage suffered by you
1. In line with our medical disclaimer for online courses the material and content supplied are intended for educational and informational purposes only. They do not replace individual treatment, medical assessment or diagnosis. Before enrolling on the course you are advised to consult your medical practitioner to determine if you are fit and able to take part in the physical aspect of the course. You must also get permission from your medical practitioner to take part in the physical element of the course if you have recent surgery. This course is not suitable if you are pregnant.
How we may use your personal information
1. We will only use your personal information as set out in our privacy policy:https://www.marythornton.uk/terms-conditions-pelvic-floor-online-course
2. We will only give your personal information to third parties where the law either requires or allows us to do so.
Other important terms
1. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
2. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
3. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
4. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
5. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may submit the dispute for online resolution to the European Commission Online Dispute Resolution platform.